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Disabled Supporters

Information for Sky Blues fans with disabilities...

Disabled Supporter policy changes 24/25

As of the 2024/25 season, Coventry City's new guidelines require supporters to be on the Enhanced rate of PIP or Higher Level Rate DLA (of either element) to receive a free Personal Assistant ticket.

Under 14s will no longer be provided a free Personal Assistant ticket, due to the requirement for all Under 14s in the Arena to be accompanied by an adult.

We appreciate that not all circumstances or requirements to attend a game may be covered by the Enhanced PIP or Higher Level DLA criteria and that Under 14s may still require a Personal Assistant due to their needs - the Ticket Office will consider all examples such as these on a case-by-case basis. Please contact ticketoffice@ccfc.co.uk

The changes that are being made ensure that disabled supporters who require assistance will still be able to get a Personal Assistant ticket, while ensuring we have a system that is both fair and robust.

Full information for Disabled Supporters can be seen using the drop down guide below...

Buying Tickets

Buying home match tickets

Disabled supporters of Coventry City can purchase home match tickets by visiting the Ticket Office (Mon-Fri, 9:30am-5:30pm, plus home matchdays) or at eticketing.co.uk/CCFC

Directions and parking information for the Ticket Office can be seen here.

Disabled supporters can also call 024 7699 991987 (Option 1) to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability).

Buying season tickets

Disabled supporters of Coventry City can purchase Season Tickets by visiting the Ticket Office in person during regular opening hours, or visiting www.eticketing.co.uk/CCFC.

Disabled supporters can also call 024 7699 991987 (Option 1) to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

Buying away match tickets

The Sky Blues are given a limited number of tickets (including seating for disabled supporters) for away fixtures. Disabled supporters can purchase tickets for away games via the Ticket Office or at www.eticketing.co.uk/CCFC.

Disabled supporters of Coventry City can purchase by visiting the Ticket Office in person.

Disabled supporters can also call 024 7699 991987 (Option 1) to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

Arrangements may vary from match to match depending upon who we are playing, and we would ask supporters to check details for individual away games as they as confirmed.

Season Tickets

How much are Season Tickets for disabled fans?

Season Tickets are priced at the rate relevant to the age of the supporter, with a Personal Assistant Season Ticket free of charge if required.

Where do Disabled Supporters need to go to purchase their Season Tickets?

Disabled Supporters can purchase in-person at the Ticket Office or online at www.eticketing.co.uk/CCFC

Ticket Office hours are Monday-Friday, 9:30am to 5:30pm. Furter information about directions and parking can be seen here

Disabled supporters can also call 024 7699 1987 (Option 1) to purchase, while any queries can be directed via Ticket.Office@ccfc.co.uk

Who is entitled to bring a Personal Assistant?

All disabled supporters are entitled to bring a Personal Assistant free of charge, although bringing a Personal Assistant is not a necessity if a supporter does not require one.

Can a Personal Assistant use their Season Ticket when the Disabled Supporter is not in attendance?

No - the Personal Assistant is only valid to be used when the disabled supporter is in attendance.

If the disabled supporter is not present, the Personal Assistant will not be able to use their ticket and will need to purchase a ticket for that match by contacting the Ticket Office. 

Ticket Office: 

Please e-mail TicketOffice@ccfc.co.uk or call 024 7699 1987 (Option 1) - alternatively, please visit the Ticket Office at the Coventry Building Society Arena. 

Customer Service/Disability Liaison: 

Our Disabled Liaison Officer is Jodie Jones - to contact Jodie, please email jodie.jones@ccfc.co.uk

Accessible Car Parking:

If you are a disabled badge holder, please e-mail christopher.otoole@apcoa.com

The Personal Assistant is provided a free ticket for the game under the condition of providing support and assistance for the disabled supporter and their needs, to enable them to attend and enjoy the game safely and comfortably. Please ensure that your Personal Assistant is able to care for you.

If the disabled supporter is not present, the Personal Assistant ticket cannot be used. 

Entrances are clearly signed and open approximately 90 minutes prior to kick off, or 75 minutes before kick off for evening matches. Dedicated Stewards are present to offer assistance and tickets are checked at each entrance with readers.

To bring medication into the Ground (whether on a Seasonal or Match-by-Match basis) – please email customer.service@ccfc.co.uk with details of your current medication and any support you may require during the day.

We would ask that you advise the Club if you are to be accompanied by a personal assistant who is under the age of 18 at any time as this will ensure that the stewards in your area are aware should there be an emergency at any time

Evacuation procedures will be advised by matchday stewards in the event of an evacuation being necessary.

If you cannot find the information that you need in this guide, please e-mail customer.service@ccfc.co.uk

Any supporter wishing to attend with an assistance dog must contact the Ticket Office to ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.

We have a dedicated Stewarding Team who are on hand before, during and after the game to help you make the most of your matchday experience.

As defined by the Equality Act 2010, a disabled person is an individual who “has a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities”.

We seek evidence or ‘proof of disability’ upon a supporter’s first purchase of each season. In such cases, any of the following may be regarded as acceptable proof:

  1. Receipt of the higher rate care or mobility component of the Disability Living Allowance (DLA).
  2. Receipt of the enhanced rate daily living or mobility component of Personal Independence Payments (PIP).
  3. Receipt of either the Severe Disablement Allowance or Attendance Allowance.
  4. War Pensioners’ Mobility Allowance or War or Service Disablement Pension for 80% or more disability.
  5. Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted). Further advice can be found on the Royal National Institute of Blind People (RNIB) website.

NB: This list is not an exhaustive list and consideration will be given to any other appropriate and official evidence that can be provided. 

There is no allocated seating for supporters with learning difficulties and they may therefore sit (subject to availability) in their preferred area of the stadium. If you require any further assistance, please speak to your nearest steward.

The Club is committed to Equality, Diversity and Inclusion and operates anti-discrimination practices throughout its operation. This includes supporters when purchasing tickets. Please read our Equality & Diversity Statement

You may be required to provide proof of disability when purchasing or collecting match tickets or Season Tickets. We thank you for your co-operation.

Temporarily disabled supporters (e.g. broken leg) that may affect access to the stadium or seating areas, should contact the Ticket Office before the game to arrange alternative seating (subject to availability). Please email TicketOffice@ccfc.co.uk or call 024 7699 1987 (Option 1). 

An example of a wheelchair platform at the Coventry Building Society Arena.

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Visually Impaired Supporters are able to hire portable radios to listen to BBC CWR commentary of the game.

This is available for a returnable deposit of £10 from the Ticket Office on matchdays. Fans must return the radios at the end of the game. Fans are also advised that, in the interests of hygiene, it is recommended that they bring their own set of aux compatible headphones. 

On matchdays, information will be carried on the electronic scoreboard and via the public address system.

Coventry City is proud to be a full member of Level Playing Field. 

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