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Disabled Supporters

Information for Sky Blues fans with disabilities...

Disabled Season Tickets - Q&A

How much are Season Tickets for disabled fans?
Season Tickets are priced at the rate relevant to the age of the supporter, with a carer’s season ticket free of charge.
However, any supporter requiring a wheelchair bay is entitled to purchase tickets at the concessions rate because of the limited location of bays.

Where do Disabled Supporters need to go to purchase their Season Tickets?
Disabled Supporters can purchase in-person at the Butts Park Arena Ticket Office. Up to date proof of disability will be required. Disabled supporters can purchase in person during the early bird period until Wednesday 7th June at 4:30pm.

Ticket Office hours are Monday-Friday, 10:30am to 4:30pm except Wednesday’s when it is closed.

Who is classed as a disabled supporter?
Disabled supporters are supporters who claim Medium or Higher rate Disability Living Allowance, this can be either the Mobility or Care components. Proof will be required to be shown when purchasing your first ticket and again when the allowance or Season Ticket is renewed.

Who is entitled to bring a Personal Assistant?
All disabled supporters are entitled to bring a Personal Assistant free of charge, although bringing a Personal Assistant is not a necessity if a supporter does not require one.

Are there any particular areas for disabled fans to sit?
There are 94 wheelchair bays located around the stadium, all of these have an adjacent seat for a Personal Assistant. Ambulant disabled supporters (disabled fans who do not require the use of a wheelchair) can sit in any available seat.

What price is a Junior Sky Blues Under 13 disabled supporter Season Ticket?
Because JSB Under 13 Season Tickets only apply with a full paying adult, these cannot be done for disabled supporters who are JSBs. This is because the carer Season Ticket is free, meaning there is no full paying adult.

The club's policy therefore is to charge the JSB Under 13 Season Ticket at the rate of JSB Under 16s, and still provide the carer ticket free of charge. 

For example: A non disabled Season Ticket holder Under 13 would pay £25 for a JSB Membership and £299 for an adult Season Ticket - a total of £324.
A disabled Season Ticket holder Under 13 would pay £71 (Under 16 rate) and receive a free carer Season Ticket - a total of £71.

Can a Carer use their Season Ticket when the Disabled Supporter is not in attendance?
No - the carer is only provided a free ticket for the game to care for the disabled supporter. 

Disability Defined

As defined by the Equality Act 2010, a disabled person is an individual who “has a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities”.

We seek evidence or ‘proof of disability’ upon a supporter’s first purchase of each season. In such cases, any of the following may be regarded as acceptable proof:

a. Receipt of the mid-rate care element or the high rate mobility component of the Disability Living Allowance (DLA), War Pensioners’ Mobility Supplement or Personal Independence Payments (PIP). The DLA will be replaced by PIPs. The process will be phased across the UK and it is anticipated that DLA will end in September 2017, although early indication is that this may be postponed.

b. Receipt of either the Severe Disablement Allowance or Attendance Allowance.

c. War Pensioners’ Mobility Allowance or War or Service Disablement Pension for 80% or more disability.

d. Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted). Further advice can be found on the Royal National Institute of Blind People (RNIB) website.

e. A personal letter from the GP, community nurse or social worker that the individual has a long term impairment or ‘disability’ and requires assistance.

f. Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse.

g. Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include Proof of Registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills, or may be unable to cope independently. For children – a letter from the head teacher at a special school confirming eligibility will be acceptable.

NB: This list is not an exhaustive list and consideration will be given to any other appropriate and official evidence that can be provided. 

Buying Tickets

Buying home match tickets

Disabled supporters of Coventry City can purchase home match tickets by visiting the Ticket Office in person – either during regular opening hours at the Butts Park Arena or on matchday at the Ricoh Arena.

Disabled supporters can also call 024 7699 2335 to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability).

Buying season tickets

Disabled supporters of Coventry City can purchase Season Tickets by visiting the Ticket Office in person during regular opening hours at the Butts Park Arena.

Disabled supporters can also call 024 7699 2335 to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

Buying away match tickets

The Sky Blues are given a limited number of tickets (including seating for disabled supporters) for away fixtures. Disabled supporters can purchase tickets for away games via the Ticket Office.

Disabled supporters of Coventry City can purchase by visiting the Ticket Office in person during regular opening hours at the Butts Park Arena.

Disabled supporters can also call 024 7699 2335 to purchase, while any queries can be directed via TicketOffice@ccfc.co.uk

Arrangements may vary from match to match depending upon who we are playing, and we would ask supporters to check details for individual away games as they as confirmed.

Other Information

Accessible entrances

Entrances are clearly signed and open approximately 90 minutes prior to kick off, or 75 minutes before kick off for evening matches. Stewards are present to offer assistance and tickets are checked at each entrance with readers.

Accessibility stewards

We have a dedicated Stewarding Team who are on hand before, during and after the game to help you make the most of your matchday experience.

Deaf or Hard of Hearing Supporters

On matchdays, information will be carried on the electronic scoreboard and via the public address system.

Disabled Supporters with Learning Difficulties

There is no allocated seating for supporters with learning difficulties and they may therefore sit (subject to availability) in their preferred area of the Ricoh Arena.

Assistance Dogs

Any supporter wishing to attend Ricoh Arena with an assistance dog must contact the Ticket Office to ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.

Reduced Mobility

Temporarily disabled supporters (e.g. broken leg) that may affect access to Ricoh Arena or seating areas, should contact the Ticket Office before the game to arrange alternative seating (subject to availability).

Additional Information

To bring medication into the Ground – please contact TicketOffice@ccfc.co.uk with details of your current medication and any support you may require during the day.

We would ask that you advise the Club if you are to be accompanied by a personal assistant who is under the age of 16 at any time as this will ensure that the stewards in your area are aware should there be an emergency at any time

Evacuation procedures will be advised by matchday stewards in the event of an evacuation being necessary.

If you cannot find the information that you need in this guide, please contact the Ticket Office.

Contacts

Ticket Office: 

Please e-mail TicketOffice@ccfc.co.uk or call 024 7699 2335 - alternatively, please visit the Butts Park Arena Ticket Office.

Customer Service/Disability Liaison:
Please e-mail info@ccfc.co.uk

Accessible Car Parking:
If you are a disabled badge holder, please contact Daniel.Salotra@Apcoa.com or Kevin.Phillips@apcoa.com for availability and prices. Car parking is not available directly from CCFC.