Coventry City will be modifying and updating its ticketing provision for Disabled Supporters in the 2024/25 season.
The changes bring the Sky Blues into line with other clubs and have been made following consultation with the EFL and also Level Playing Field, the campaign group for disabled sports fans.
The changes will see Coventry City now require supporters to be on the Enhanced rate of PIP or Higher Level Rate DLA to receive a free Personal Assistant ticket.
A Personal Assistant is provided a free ticket for the game under the condition of providing support and assistance for the disabled supporter and their needs, and to enable them to attend the match in safety and comfort. If the disabled supporter is not present at the match; then the Personal Assistant ticket is not able to be used.
Under 14s will also no longer receive a free ticket for their Personal Assistant, again bringing Coventry City in line with other clubs and entertainment venues. Level Playing Field guidance advises that where the disabled person is a young child, and their Personal Assistant/Carer is their parent, it is unlikely to be necessary for service providers to allow the adult to attend for free as part of the reasonable adjustments duty, if they require all children to be accompanied by an adult – which the Sky Blues do for all Under 14s.
We appreciate that not all circumstances or requirements to attend a game may be covered by the Enhanced PIP or Higher Level DLA criteria, and the Ticket Office will consider examples such as these on a case-by-case basis.
The changes that are being made ensure that disabled supporters who require assistance will still be able to get a Personal Assistant ticket, while ensuring we have a system that is both fair and robust.
Due to the policy change and for this season only, Disabled supporters will not be able to renew their Personal Assistant tickets automatically. Anyone requiring a Personal Assistant ticket will need to contact the Ticket Office – either in person at the Coventry Building Society Arena, by calling 024 76991987 (Option 1) or by emailing ticketoffice@ccfc.co.uk.
Disabled supporters who do not require a Personal Assistant will be able to automatically renew their own Season Tickets for the 2024/25 campaign.
Season Ticket information can now be seen here.
