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Ticket News

NEWS: Revision to Family Zone 24/25 Terms and Conditions

13 May 2024

Ticket News

NEWS: Revision to Family Zone 24/25 Terms and Conditions

13 May 2024

Coventry City will be revising its proposed 24/25 Family Zone Terms and Conditions.

Around 1/3 of Family Zone seats are being unused each matchday, which means that other supporters are missing out on our fantastic offer for this area and the chance to support the Sky Blues from these seats.

We all want to see the Arena as full as possible and fans enjoying the amazing matchday atmosphere too. With these seats being sold seasonally but unused, it effectively means that these seats are blocked for use by others.

With this in mind, on Friday Coventry City published changes to the Terms and Conditions that apply in the Family Zone area. Subsequently, Season Ticket information has been released and now these Family Zone Terms and Conditions have been revised after further consultation.

Moving forward, the Club will be stewarding the Family Zone increasingly vigorously on matchdays. Adults should not be attending in the Family Zone without a Junior, and if an Adult is attending without a Junior their Season Ticket will be revoked – if an Adult wants to come with no child accompanying, then they must buy a ticket for the Standard Zone or Premium Zone.

Required attendance for the 2024/25 season in the Family Zone will now be set at a minimum of 8 games out of 23 – if fans attend any less than that, then they will not be able to renew in this area in the 2025/26 season.

If unable to attend, all necessary Season Ticket Adults and Concession tickets must be placed onto the Family Zone Ticket Exchange – with full details of the Exchange system to follow. If this does not happen and Season Ticket holders do not exchange on more than three occasions when not attending/not using their ticket, Season Tickets will be revoked for Adults and Concessions.

Doug King, Executive Chairman and Owner, said:

“We have been very pleased with the response from Sky Blues supporters following the announcement of Season Ticket plans for the 2024/25 campaign.

“With the details of Family Zone, there was a lot of positive feedback about the steps being taken to stop this offer being abused and also comments relating to people’s own circumstances.

“After these comments, we are adjusting the number of games that are required to attend and will also be undertaking to steward the Family Zone increasingly proactively to ensure that Adults are accompanied by Juniors.

“Our Family Zone offer is a fantastic one. We want this offer to be used and for this area to be full each matchday, and this is part of our work towards this aim.”

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