Following feedback and ticket demand, Coventry City will be introducing new Terms and Conditions for Family Zone Season Ticket purchases in the 2024/25 season - plus a new Ticket Exchange system!
Around 1/3 of Family Zone seats are being unused each matchday, which means that other supporters are missing out on our fantastic offer for this area and the chance to support the Sky Blues from these seats.
We all want to see the Arena as full as possible and fans enjoying the amazing matchday atmosphere too. With these seats being sold seasonally but unused, it effectively means that these seats are blocked for use by others who want to join their children/nieces/nephews in this area. This is unfair.
With this in mind, we are making changes to the Terms and Conditions that apply in the Family Zone area.
For games where fans are not able to attend in the Family Zone, it will be possible to use the new Ticket Exchange system for fixtures – with the full details confirmed during the summer.
Added to Family Zone area Terms and Conditions, if fans are unable to attend then they must put their tickets on the Ticket Exchange. Failure to do this on 3 occasions or more will result in your Season Ticket being revoked for the remainder of the season with the seats being offered on a match-by-match basis to those who qualify. Furthermore, using the Ticket Exchange on more than 10 occasions will also result in your Season Ticket being revoked for the remainder of the season – no refunds will be given.
Those who fall foul of these requirements will also unfortunately be restricted from purchasing/renewing for the 2025/26 campaign in the Family Zone.
Coventry City Owner and Executive Chairman Doug King said:
“As many will have seen as the season has progressed and having personally witnessed the wonderful open training session put on for club sponsors and Junior Sky Blues, we have a fast growing and vibrant youth section who are reengaging with the club.
"We were of course very pleased with the response to and uptake for the Family Zone area in 2023/24 season – it was a fantastic offer for the future generation of supporters and their families.
"There were however far too many games that, whilst the Arena was extremely well sold and at times sold-out, the actual number coming to the Arena to take their seats there was disappointing.
"We understand that fans may not be able to attend every game, which is why we are introducing participation requirements and the Ticket Exchange for this zone and I know that all those who renew their Season Ticket this year will understand the reasons for this.”
