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Club News

NEWS: Fans encouraged to make sure we have their email address and correct opt-in details

13 April 2023

Club News

NEWS: Fans encouraged to make sure we have their email address and correct opt-in details

13 April 2023

Coventry City fans are being encouraged to make sure that the Sky Blues have their email address and are able to contact them.

We sometimes get feedback from fans saying that they do not receive the emails that we are sending to them.

These emails will include match previews, post-match round ups, ticket offers plus other news and promotions from the Sky Blues.

While sometimes our emails might go into the wrong folder in your inbox, there are other reasons why you may not be receiving our emails…

We have around 13,500 Season Ticket holders.

We have email addresses for all but 291 of these Season Ticket holders.

However, due to their opt-in choices, we are not allowed to send these emails to just under 5,500 of our 13,500 Season Ticket holders.

Amongst our wider database of supporters, 31% have not provided us with an email address.

Of those that have provided us an email address, just over 39% are not opted in – so we can’t send emails to these supporters.

We want to be able to keep in touch with more of the Sky Blue Army over email but we need your help to do this!

  1. To update your email address or to opt-in to receive our emails, just visit eticketing.co.uk/CCFC
  2. Log-in to your account using your Supporter Number and Password.
  3. Go to Account Management and then Account Details to update your information

Fans can also contact ticketoffice@ccfc.co.uk for any help updating their details.

Under GDPR regulations, we are only able to send these emails to fans who choose to receive them.

Coventry City Chief Executive Dave Boddy said:

“It’s important that the information we have for fans is up to date – whether that’s contact preferences or your email address, or your postal address too.

“If this is not up to date and we have old information for you, this will affect deliveries to you of things like Season Tickets and JSB packs, and also the ways in which we are able to contact you via email.

“We’d therefore encourage fans to make sure their information is correct and they are opted in to receive emails from us.”


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