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NEWS: SwipeStation 'Click & Collect' order service available from Saturday

21 March 2019

The new SwipeStation ‘Click & Collect’ mobile payment service launches this weekend, which will allow fans to order food and drink from anywhere in the stadium.

The service will help increase efficiency and reduce queue times at the bars on match days at the Ricoh Arena.

SwipeStation machines will be in use for the first time on Saturday 23rd March for the Coventry City FC fixture vs Oxford United. The service is available in the East Stand, where you’ll be able to collect your order at Kiosk 11 from our Fast Lanes.

The aim of the SwipeStation service is to completely remove the ordering and deliberation process from the point of sale, allowing a faster and easier serve from Fast Lane staff.

Here’s the 5 easy steps to help you beat the busy bar queues:

  1. Download the SwipeStation app on Apple App Store or Google Play Store

  2. Browse the app and add your selected refreshments to basket

  3. Enter your card details to complete your order and take your phone to the nearest SwipeStation machine to scan your QR code (this is when the payment is taken, which is why you only need an internet connection to initially download the app)

  4. Wait for your printed ticket, take it to the Fast Lane nearby and hand the ticket to our friendly staff member (it is very important you don’t lose your ticket, the ticket is your proof of order!)

  5. Receive your refreshments in 15 seconds!

You can order refreshments and also print off your order at the SwipeStation machines at any time on match day. For example, you could order a pre-match drink on your journey to Ricoh, print it once you arrive and then redeem whenever you like!

Clever SwipeStation users often print more than 1 ticket so they can head straight to the Fast Lanes at halftime and make it even speedier! It’s guaranteed smiles all round.

If you have any further questions, please see the FAQ section on the app or below, or alternatively email hello@swipestation.co.uk

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SwipeStation FAQs

What is SwipeStation?

- SwipeStation is a ‘Click & Collect’ service designed specifically for stadiums. It enables fans to order food and drink on their phones which they collect from a Fast Lane at the bar.

How is SwipeStation going to speed up the queues?
- It removes deliberation, ordering and payment from the service area, reducing service time.

How does it work?
- You enter your order on the SwipeStation app, which will create a unique QR code  containing your ID (encrypted) and the contents of your order.
- You scan this QR code at a SwipeStation, situated near the bar. The SwipeStation is the only public device in the stadium hardwired to the internet. It is therefore able to process your transaction swiftly and securely.
- The SwipeStation will print off a piece of paper showing your order to take to a dedicated Fast Lane and exchange for your food and drink.


Does the app require a 3G, 4G or Wifi connection?

- No. The app would work with your phone in airplane mode or 1,000 metres underground. You’ll need a connection to download the app in the first instance, but after that you do not need the internet to use it.

What do I search for in the App/Play store?
- Enter the word SwipeStation into your search bar.

I have a Windows phone. Can I download the app?
- Unfortunately you will not be able to download the app on a Windows phone.

Do I have to keep topping up my money?
- No. You add your card details once and you’re done forever. If you’ve ever used the Uber app it’s the same simple, secure process.

How secure are my financial details? Are you PCI compliant?
- Extremely secure. And Yes. Your details are not held by Swipe Station but are held by Stripe – a payment provider generally considered as “Paypal for businesses”. They have hundreds of thousands of customers including Deliveroo, Kickstarter and the British Government. For extra information about their security click here.

I have no intention of using your app as I don’t have a smartphone. Do I benefit?
Yes. As more people use the SwipeStation Fast Lane the normal queues should get shorter too. Everyone wins!

Do I have to be at the stadium to place an order?
No. You can be anywhere in the world. You just won’t process or pay for your order until you get to the stadium and swipe your phone at a SwipeStation.

Can I place multiple orders?
Absolutely. The smooth people place a few orders in advance to keep their lives even smoother.

What if I want to change my order?

You can muck about with your order as much as you like. Edit it. Delete it. It doesn’t matter. You don’t pay for it until you scan.

I’m under 18. Can I use the service to buy alcohol?
Nice try. No. The bar staff will still ID you – just like before. If you look under 21 have your ID ready. You do not want to be the person who holds up the Fast Lane.

What if I lose my voucher?
Don’t lose your voucher! It’s basically a beer voucher / money. When it’s gone, it’s gone.

When does my order get placed?

When you scan your phone at the SwipeStation.

What if there’s a queue at the SwipeStation?
The process is almost instant and if it is popular enough to create queues we will simply install more SwipeStations.

I want to be in the top 5% smartest people in the stadium. How do I achieve that?
The smart people print off their half-time drinks vouchers before half-time and put the voucher in their pocket. That way they can go straight to the bar at half time.

Can I get a receipt?
A digital receipt is stored forever on the app. These are easy to print by taking a screengrab.

What if I want a refund?

Visit the FAQs on the app. They will guide you through the process.


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