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SEASON TICKETS: Q&A guide to getting your 2018/19 Season Ticket

8 March 2018

Following the launch of 2018/19 Season Tickets, take a look at our Q&A guide to purchasing yours.

If one of your queries is not covered, please email or call 0333 321 3134.


When does the Early Bird period end?
This ends at midnight on Monday 23rd April 2018 at midnight.

Will my existing 17/18 Season Ticket seat be retained?

Yes, until midnight on Monday 23rd April 2018 – the same time that Early Bird ends. After this day, seats will be released.

Can I pay by finance?

Yes you can, with the option of paying in monhtly instalments via Zebra Finance. This will show as one of your payment options when purchasing.

Zebra Finance payment option will be available from week commencing 12th March.

What is the saving between getting a Season Ticket versus Match Tickets?

Match Tickets prices will be announced later in the summer, but Season Tickets will be the cheapest way to support your team at all 23 home league games next season.

Do I need to get a new supporter number?
No, you can you use your existing supporter number from 2017/18.


Purchasing a Season Ticket

How do I purchase a Season Ticket?
You can buy online at or by calling 0844 45 39 134 – this phone number takes you through to the dedicated Call Centre. The Call Centre is open 8am to 8pm on weekdays, and from 8am to 6pm on weekends. 

Fans can also buy at the Butts Park Arena during normal office hours, however online or over the phone will be the quickest way.

Can I purchase on a smart phone/tablet online?
Yes you can!

Is there Customer Service contact details for tickets too?
Yes – the number is 0333 321 31 34. This is open 9am to 5pm on weekdays.
There is also an e-mail address – 

If I want to pay via cash or cheque, how do I do this?
This can be processed at the Ticket Office at Butts Park Arena (Monday to Friday, 10:30am to 4:30pm. Tuesdays: Early closure at 4pm) 

Can I buy at the Arena Park Club Shop?
No, we are no longer selling any tickets at the retail outlet.

Where do Disabled Supporters need to go to purchase their Season Tickets?
Disabled Supporters can purchase in-person at the Butts Park Arena Ticket Office. Up to date proof of disability will be required. Disabled supporters can also ring 02476992335 or email


Junior Season Tickets and JSB Memberships:

Do you have to get a JSB Membership to receive the Under 16s/Under 13s prices?
Yes you do – the Membership price is £25. If you do not wish to buy a JSB Membership, then the Season Ticket comes under the Young Sky Blue price. 

What other conditions are attached to purchasing a JSB Membership?
Fans purchasing a JSB Membership Season Ticket must be accompanied by a paying adult. Free JSB Under 13s Season Tickets can be anywhere in the stadium – not just the Family Zone.

When buying a Season Ticket with a Membership, I was not asked to specify the age category of JSB Membership – should I be worried?
No – Members who have purchased in this way will automatically be allocated to the correct category.  

When will JSB Membership packs be sent out?
These will be sent out at the start of August. Details are on the JSB section of our website.
After this, packs will be sent out at the start of each month.

More information about Junior Sky Blues Memberships can be seen here. 


Charges during the Early Bird period:

What service charges apply during the Early Bird period for Season Tickets?
There will be no system service charge online during the Early Bird. If you purchase via the call centre or in person, there is a £0.90 service charge per Season Ticket.

Whether you buy online or over the phone (or in person for Disabled Supporters), there will be a £2 processing fee.

What service charges apply during the Early Bird period for JSB Memberships?
Online there is a system service charge of £3.60, while over the phone or in person it is £4.50.

Whether you buy online or over the phone (or in person for Disabled Supporters), there will be a £1.50 processing charge – this covers postage and packaging for your JSB Membership.

Is there an additional charge for purchasing via credit card?
No there isn’t. 


Physical Season Tickets

Will we have cards or wallets?
We will again have Season Ticket Cards.

Do we get new Season Ticket cards?
If you are renewing for the same seat, and purchasing the same age category, you will keep the same card and will not have to be sent a new card…. Do not throw away your current Season Ticket card!

If you are moving seat or changing age category (e.g. from adult to senior) you will need a new card.

When will we receive the cards – if required?
We expect them to be sent during July to fans, and will let supporters know exact dates nearer the time. All cards will be posted out to be received before the first home game of the season. 


Stadium Layout

What pricing zones now apply?
Price Zones are the same as last season - Standard Zone and Premium Zones.
Blocks 23 & 24 remain our Family Zone seating area, with Standard Zone pricing.


Disabled Supporters

Disabled Supporters information is available online here



Can I sign up automatically for cup tickets?
Yes. There is a link on your account profile online, and the link is also on the receipt when you purchase your Season Ticket. 

How do I link my account with other friends and family?
When online, click your account. On the right hand side of your account homepage you will see the ‘My Network’ option. It is here that you can search for friends and family and link your accounts together. 

Is there a concession rate for students?
Yes - this is part of the Young Adult (18-21) rate, or if aged under 18 it is part of the Young Sky Blue price bracket.

Students older than this come under the Concession age rate.

Proof of being a student must be provided.

Is there a concession rate for armed force personnel?
Yes, these are charged at the Senior / Young Adult rate. These can be purchased at the Butts Park Arena during normal opening hours, and proof will be required. 

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