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NEWS: Read all you need to know with our 2016/17 Season Ticket Q&A!

17 May 2016

Want to know all the fact about the 2016/17 Coventry City Season Ticket? Read our helpful guide below...

General

When does the Early Bird period end?
This ends on Sunday 5th June.

Will my existing 15/16 Season Ticket seat be retained?
Yes, until Sunday 29th May. After this day, seats will be released.

Can I pay by finance?
Yes you can, with the option of paying in 10 instalments via Zebra Finance – details here 

What will the Season Ticket prices be after Early Bird has finished?
These prices will be announced later this month. 

What is the saving between getting a Season Ticket versus Match Tickets?
Match Tickets prices will be announced later in the summer, but Season Tickets will be the cheapest way to support your team at all 23 home league games next season.

Do I need to get a new supporter number?
We have made sure that fans retain their supporter number from the previous ticketing system. For information on how to activate your previous account on the new website, click here 

Purchasing a Season Ticket

How do I purchase a Season Ticket?
You can buy online at eticketing.co.uk/CCFC or by calling 0844 45 39 134 – this phone number takes you through to the dedicated Call Centre. 
The Call Centre is open 8am to 8pm on weekdays, and from 8am to 6pm on weekends. 

Can I purchase on a smart phone/tablet online?
Yes you can!

Is there Customer Service contact details for tickets too?
Yes – the number is 0333 321 31 34. This is open 9am to 5pm on weekdays.
There is also an e-mail address – ccfctickets@ticketmaster.co.uk 

If I want to pay via cash or cheque, how do I do this?
This can be processed at the Ticket Office at Butts Park Arena (Monday to Friday, 10am to 5pm. Weds: 10am to 3:30pm) 

Can I buy at the Arena Park Club Shop?
No, we are no longer selling any tickets at the retail outlet.

Where do Disabled Supporters need to go to purchase their Season Tickets?
Disabled Supporters can purchase in-person at the Butts Park Arena Ticket Office. Up to date proof of disability will be required. Disabled supporters can purchase in person during the early bird period until Thursday 2nd June at 5pm. 

Junior Season Tickets and JSB Memberships:

Do you have to get a JSB Membership to receive the Under 16s/Under 13s prices?
Yes you do – the Membership price is £25. If you do not wish to buy a JSB Membership, then the Season Ticket comes under the Young Sky Blue price. 

What other conditions are attached to purchasing a JSB Membership?
There is a ratio of 2 Junior Season Tickets to 1 Adult Season Ticket. To purchase more than 2 Junior Season Tickets, additional Adult Season Tickets will need to be added.
Fans purchasing a JSB Membership Season Ticket must be accompanied by a paying adult.
Unlike in previous seasons, Under 13s wishing to get a free Season Ticket are not restricted to the Family Zone area.

When buying a Season Ticket with a Membership, I was not asked to specify the age category of JSB Membership – should I be worried?
No – Members who have purchased in this way will automatically be allocated to the correct category.  

When will JSB Membership packs be sent out?
These will be sent out at the start of August. 

Charges during the Early Bird period:

What service charges apply during the Early Bird period for Season Tickets?
There will be no system service charge online during the Early Bird. If you purchase via the call centre, there is a £1.50 service charge per Season Ticket.
Whether you buy online or over the phone (or in person for Disabled Supporters), there will be a £2 processing charge – this covers postage and packaging for your Season Ticket.

What service charges apply during the Early Bird period for JSB Memberships?
Online there is a system service charge of £3.60, while over the phone (or in person for disabled supporters) it is £4.50. This is for the cost of the pack and creating the Membership.#
Whether you buy online or over the phone (or in person for Disabled Supporters), there will be a £2 processing charge – this covers postage and packaging for your JSB Membership.

Is there an additional charge for purchasing via credit card?
No there isn’t. 

Physical Season Tickets

Will we have cards or wallets?
We will be returning to the Season Ticket cards this year.

When will we receive the cards?
We expect them to be sent around July time to fans, and will let supporters know exact dates nearer the time. All cards will be posted out. 

Stadium Layout

What pricing zones now apply?
As well as a Standard Zone, there will now be Standard Plus and Premium Zone areas.
The Family Zone price zone has been scrapped, but Blocks 23 & 24 remain our Family Zone seating area.

Have any blocks closed/re-opened?
Block 14 has been re-opened, as we know this has been a popular area with supporters in the past.
The North Stand will remain closed, as this move helped to produce a much improved atmosphere at the Ricoh Arena last season. 

Disabled Supporters

Where do Disabled Supporters need to go to purchase their Season Tickets?
Disabled Supporters can purchase in-person at the Butts Park Arena Ticket Office. Up to date proof of disability will be required. Disabled supporters can purchase in person during the early bird period until Thursday 2nd June at 5pm. 

Who is classed as a disabled supporter?
Disabled supporters are supporters who claim Medium or Higher rate Disability Living Allowance, this can be either the Mobility or Care components. Proof will be required to be shown when purchasing your first ticket and again when the allowance or Season Ticket is renewed.

How much are tickets for disabled fans?
Tickets and Season Tickets are priced at the rate relevant to the age of the supporter. 
However, any supporter requiring a wheelchair bay is entitled to purchase tickets at the concessions rate because of the limited location of bays.

Is this a change from previous seasons?
Yes – this brings us into line with many other clubs, while some other football clubs charge full price for all disabled supporters.

Who is entitled to bring a Personal Assistant?
All disabled supporters are entitled to bring a Personal Assistant free of charge, although bringing a Personal Assistant is not a necessity if a supporter does not require one.

Are there any particular areas for disabled fans to sit?
There are 94 wheelchair bays located around the stadium, all of these have an adjacent seat for a Personal Assistant. Ambulant disabled supporters (disabled fans who do not require the use of a wheelchair) can sit in any available seat.

Miscellaneous

Can I sign up automatically for cup tickets?
Yes. There is a link on your account profile online, and the link is also on the receipt when you purchase your Season Ticket. 

How do I link my account with other friends and family?
When online, click your account. On the right hand side of your account homepage you will see the ‘My Network’ option. It is here that you can search for friends and family and link your accounts together. 

How do we buy home and away match tickets for next season and what are the prices?
Full details on buying match ticket will be announced later in the summer, along with the match ticket prices.

Will there be Match Packages?
We appreciate the Match Packages were a very popular option for fans last season, and will have more information on these around June/July.

Is there a concession rate for students?
This is now part of the Young Adult (18-21) rate, or if aged under 18 it is part of the Young Sky Blue price bracket. There is no concession for students above these age ranges.

Is there a concession rate for armed force personnel?
Yes, these are charged at the Senior / Young Adult rate. These can be purchased at the Butts Park Arena during normal opening hours, and proof will be required. 

Will adult memberships be available for the 2016/17 season?
It has been decided that Let’s All Sing Together Memberships for adults will not be available for this season. Full details on ticket priorities, which was the main incentive of the membership scheme, for away matches will be confirmed during the summer.  


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