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MATCHDAY Q&A - Your FAQ's ahead of our clash with Colchester United tomorrow at the Ricoh Arena!

10 April 2015

Here is our Matchday Q&A ahead of Saturday’s Kids for a Quid clash with Colchester United at the Ricoh Arena...

Here is our Matchday Q&A ahead of Saturday’s Kids for a Quid clash with Colchester United at the Ricoh Arena...

What is the special offer for Colchester?

It’s Kids for a Quid for Saturday’s game against Colchester.
This means that all under 16s tickets are £1, when accompanied by a paying adult over the age of 18- with no limit on the number of under 16s that can be brought as part of the offer. Adult Season Ticket holders can buy an additional under 16s ticket for £1- with no limit on the number of additionals a Season Ticket holder can buy.  

What are the ticket prices against Colchester?

In the standard zone, it is £22 for adults, £15 concessions, £1 for juniors.

Tickets in the Family Zone are priced £18 for adults, £13 concessions, £1 for juniors and free for JSB under 12s,

You can see all of the prices for Saturday’s game here..

There is no matchday price increase for Saturday’s game, so you can take advantage of our Kids for a Quid offer and support the Sky Blues in the vital game whether you buy in advance or on the day of the game. 

What are the different price options for adults?

You can save money on the price of watching the Sky Blues against Colchester in various ways. 
Becoming a Season Ticket holder makes the price per game for an adult £15 in the Standard Zone, while a Match Package makes the price £18 per game for adults respectively. Meanwhile, Let’s All Sing Together Members get £2 off their home league match tickets.

I want to buy a match ticket on the day of the game. Where can I go to?

The Matchday Ticket Office at the Ricoh Arena will be open from 9:30am right up until kick off. This is cash only, but there is a cashpoint inside the main atrium at the stadium.
You can also buy on the cash turnstiles in the East Stand & North Stand from 1:30pm when they open. Cash Turnstiles 26, 27, 28 & 29 will be open in the East Stand, while Cash Turnstiles 30 & 31 will be open for the North Stand.
Tickets will be checked at all turnstiles on Saturday, so we advise giving yourself a couple more minutes to get into the stadium. If a ticket is incorrect, ticket upgrades will be available at turnstile 35.
(If you are a Colchester fan, then you can use turnstile 4 or 5 in the South Stand)

Where will the cash turnstiles be on Saturday?

Cash Turnstiles 26, 27, 28 & 29 will be open in the East Stand, while Cash Turnstiles 30 & 31 will be open for the North Stand. These turnstiles will be open from 1:30pm, so there is plenty of time for you to arrive early and make sure you are in the ground ahead of kick-off.

Where can I park for the game?

Car parking is available in Car Park’s A, B and C for the game on Saturday. On the day, you can pay ‘on the gate’ in Car Park C for £5 or in Car Park A/B for £10. If you have any queries about car parking, please e-mail karl.chester@ricoharena.com. Car parking is not available to buy from CCFC, only from the Ricoh Arena directly.  

Which stands/lounges are open against Colchester?

The East, LloydsPharmacy (West) & North stands are all open for Sky Blues fans for the game on Saturday. The South stand is open for Colchester supporters only. 
All hospitality guests will be located in the Level One Lounge, with the Legends Lounge unavailable for the game.

Is there going to be a Family Zone, and what is happening?

Yes, and it’s a bumper one due to our Kids for a Quid offer!

We will have an Easter Egg hunt around the Family Zone and our matchday programme, free arts & crafts, Playstation, music, visits from Sky Blue Sam and members of the Sky Blues squad… plus more!

CCFC retail will also be available to buy in the Family Zone, with a range of items available including new club ties! Don’t forget, the CCFC Superstore is open at the Gallagher Retail Park also, while you can buy online at anytime via www.ccfcshop.co.uk. 

Is there anything else happening on Saturday?

Yes, we will be joined by collectors for Prostate Cancer UK- the Football League’s official charity partner.

At half-time, youngsters from Coundon Primary School and Stivichall Primary School who have taken part in the Sky Blues in the Community’s + Sport Move and Learn project will be playing on the pitch. 

Meanwhile, our guard of honour will include children from St Nicholas FC in Nuneaton.

I have tickets for the game to collect. Where do I need to go?

You will be able to collect your ticket from the Matchday Ticket Office at the stadium on the day of the game from 9:30am. This is located at the old CCFC Superstore near to the Jimmy Hill statue. Please bring with you proof of ID and proof of purchase if possible.

Hospitality ticket collections will be from the table on the left hand side of the Atrium.

I want a specific seat for the game- should I buy in advance or on the day?

If you really want to sit in a particular seat, you need to buy in advance as we cannot sell you a specific seat on the day of the game from the stadium. You will be able to buy a specific seat on the day from the CCFC Superstore at the Gallagher Retail Park. 

I already have a Season Ticket. Do I need to bring the whole booklet with me or can you tell me the voucher number in advance?

You need to bring the whole Season Ticket booklet with you to the match as this includes your seat details in it. We don’t announce the ticket number in advance of a match, but you will be able to see the ticket number above each of the turnstiles as you enter the stadium.
Season ticket holders will be charged for a ticket if they forget their season ticket; this is a refundable charge if they produce their season ticket book at the Superstore within seven days with the relevant match voucher still attached.

Do you have details regarding the ticket check on Saturday?

Yes, we’re advising fans to arrive early, as stewards will be conducting ticket checks at the game. The checks are being made to make sure that fans have the correct age category of ticket for the fixture, with both match tickets and season tickets being checked.
Due to all tickets being checked for the game, fans are being asked to arrive slightly earlier for the 3pm kick off. Any supporters found attempting to gain entry using a ticket category which is not correct will be able to upgrade their ticket at cash turnstile 35 at the Ricoh Arena. We thank all fans for their co-operation with the ticket check.

I want to buy an Away Ticket/Match Package on the day of the game. Where do I go to?

You can go to the CCFC Superstore at the Gallagher Retail Park to buy these. 
Away tickets for the Sky Blues’ matches at Bristol City and Crawley Town will not be available to buy on the day from the Ricoh Arena.

Can I use Match Package vouchers on the turnstiles?

Yes, you can use your Match Package vouchers for entrance at the turnstiles or you can redeem them from the matchday ticket office at the Arena. This can be done at cash turnstiles only- numbers 26, 27, 28, 29, 30 & 31.

Am I allowed to drink in the stands?

In line with Football League regulations at all other grounds and our ground regulations, it is illegal to drink alcohol in the stands or anywhere in view of the pitch. Anyone found drinking in the stands will be asked to stop and if they do not comply with this request will be asked to leave the stadium. No cans are allowed in the stadium either, and that includes soft drinks.

You are also not allowed to smoke in the stands or bring flares into the stadium. We thank fans in advance for their co-operation, and advise that random searches may be undertaken to help prevent these items being brought in and to ensure that the Ricoh Arena is a safe environment for all fans.

Can I bring my own alcohol into the stadium?

No you can’t. Only alcohol purchased from kiosks at the Ricoh Arena can be consumed within the stadium concourse- and then only on the concourse itself (i.e. not in the stands). Similarly, only alcohol purchased in lounges/boxes can be drank in those lounges/boxes.

Is the programme available on Saturday?

Yes, our matchday programme PUSB will be available from around the Ricoh Arena on Saturday for £3.
Blair Turgott is the man in focus, while Aaron Martin & James Maddison take part in our behind the scenes features – plus we have the usual features on the Under 21s, Under 18s and columns from the Manager, Captain and Chief Executive.

As it is Kids for a Quid, we’ve got a special feature on Sky Blue Sam! Ever wondered where everyone’s favourite mascot originally came from and when? Wonder no more, as we re-produce his introduction to Sky Blues fans back in 1969 and a special poster from the programme for that game!

I want to go to the Casino before the game- shall I wait until after I’m done there to get my tickets?

If you are going to the casino before the match, we recommend that you buy or collect your tickets from the matchday ticket office before going into the casino. The matchday ticket office is at the old Superstore collection window, so is right next to the casino. By doing this beforehand, it means it will be quicker for you to get through the turnstiles after getting that last quick drink before the match!

Generally, we do advise fans to get the stadium early to help with entrance. Remember; the later you leave it, then the greater the risk of missing kick-off – however hard we try to get you in on time! With that in mind, don’t forget that you can use any of the turnstiles around the stadium to get in, not just the ones near to where you are sitting.

Are there any event clashes at the stadium on Saturday?

Yes, there are other events at the stadium on Saturday. These should not affect the experience for Sky Blues fans, with the only noticeable change that we have had to move the VIP collections from the normal collection window to the table on the left hand side of the atrium. 


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