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FAQ's: Coventry City v Walsall

28 November 2014

Check out our in-depth pre-match FAQ help sheet ahead of the Sky Blues' home clash with the Saddlers in the Midlands derby

I want to buy a match ticket on the day of the game. Where can I go to?

We advise fans buying tickets on the day of the game to visit the Matchday Ticket Office at the Ricoh Arena. This will be open from 9:30am right up until kick off. This is cash only, but there is a cashpoint inside the main atrium at the stadium.

You can also buy on the cash turnstiles in the East Stand from 1:30pm when they open. Cash Turnstiles 28, 29, 30 and 31 will be open (If you are a Walsall fan, then you can use turnstile 5)

If possible, we would ask fans not to buy from the Gallagher Retail Park on the day of the game if possible and for them to buy from the Ricoh Arena instead.

Will there be a matchday price increase?

There will be no matchday price increase for the rest of the season.

Where will the cash turnstiles be on Saturday?

Cash Turnstiles 28, 29, 30 and 31 will be in operation for the game against Walsall. If demand dictates, then we will look to open up more cash turnstiles. These turnstiles will be open from 1:30pm, so there is plenty of time for you to arrive early and make sure you are in the ground ahead of kick-off.

Which stands/lounges are open against Walsall?

The East, West and North stands are all open for Sky Blues fans for the game on Saturday. The South stand is open for Walsall supporters. Legends Lounge and the Level One Lounge will both be open for the match for fans in hospitality.

I want a specific seat for the game- should I buy in advance or on the day?

If you really want to sit in a particular seat, you are best to buy in advance as we cannot sell you a specific seat on the day of the game.

What is the situation with Singers Corner?

Due to damage to the Scoreboard, we have been instructed by ACL to close 7 rows off in Block 15 (Singers Corner)- between rows RR and XX. We apologise for any inconvenience caused to fans and hope fans understand the need to do this.

Season Ticket holders affected have been contacted by letter, and can change their seat by visiting the CCFC Superstore on a non-matchday. If you have not changed seat prior to the Walsall game, please visit the matchday ticket office.

I already have a Season Ticket. Do I need to bring the whole booklet with me or can you tell me the voucher number in advance?

You need to bring the whole Season Ticket booklet with you to the match as this includes your seat details in it. We don’t announce the ticket number in advance of a match, but you will be able to see the ticket number above each of the turnstiles as they enter the stadium.

Season ticket holders will be charged for a ticket if they forget their season ticket; this is a refundable charge if they produce their season ticket book at the Superstore within seven days with the relevant match voucher still attached.

I want to buy a Season Ticket/6 Match Package/Away Ticket on the day of the game. Where do I go to?

You can go to the CCFC Superstore at the Gallagher Retail Park to do this. However, we do recommend buying these before the day of the game.

I have tickets to collect for the game/ a Season Ticket to collect. Where do I need to go?

You will be able to collect your ticket from the Matchday Ticket Office at the stadium on the day of the game. This is located at the old CCFC Superstore near to the Jimmy Hill statue. Please bring with you proof of ID and proof of purchase if possible.

Hospitality ticket collections will be from the VIP Collection window on the right hand side of the atrium.

Can I use Six Match Package vouchers on the turnstiles?

Yes, you can use your Match Packages vouchers for entrance at the turnstiles or you can redeem them from the matchday ticket office at the Arena. This can be done at cash turnstiles only- numbers 28,29, 30 and 31.

Am I allowed to drink in the stands?

In line with Football League regulations at all other grounds and our ground regulations, it is illegal to drink alcohol in the stands or anywhere in view of the pitch. Anyone found drinking in the stands will be asked to stop and if they do not comply with this request will be asked to leave the stadium. You are also not allowed to smoke in the stands. We thank fans in advance for their co-operation.

Can I bring my own alcohol into the stadium?

Only alcohol purchased from kiosks at the Ricoh Arena can be consumed within the stadium concourse- and then only on the concourse itself (i.e. not in the stands). Similarly, only alcohol purchased in lounges/boxes can be drunk in those lounges/boxes.

Where can I park for the game?

All Car Parks are available. On the day, you can pay ‘on the gate’ at Car Parks A, B or C. If you have any queries about car parking, please e-mail karl.chester@ricoharena.com. Car parking is not available to buy from CCFC.

What are the public transport options for Saturday?

Service 101 will be operating to and from the match, with buses departing from Pool Meadow Bus Station (CV1 5AD). Buses return straight back from the stadum after the game.

Matchdaysaver tickets can be purchased up to 4 hours prior to the game and can be used on all National Express services in Coventry.

Fares will be £5 for an Adult Coventry Matchdaysaver, £3.50 for a Child Coventry Matchdaysaver.

National Express Coventry or National Express West Midlands travelcard holders can travel for a £2 return supplement. nBus, nNetwork, Plusbus, daysavers and concessionary passes will not be accepted. The details of football buses are available http://nxbus.co.uk/coventry/information/coventry-city-fc-football-buses-2014-08-27.

Is there going to be a Family Zone?

Yes, the Family Zone will be open again for young Sky Blues fans and their families as we begin the build up to Christmas!

If you haven’t been before, the Family Zone is in the concourse between the North and West Stands. Sky Blue Sam and members of the squad will be visiting from 1:30pm. We are on the 2nd tapestry so make sure you get your square up on the wall! We are making Christmas cards and calendars too! There will be lots of free arts & crafts for you to try- some old, some new… so make sure you give them a go!

Fans will also be able to leave their donations to our Coventry Food Bank and UHCW Charity ‘Pack an Extra Present’ campaigns with the Family Zone volunteers. All the activities will be wrapping up at around 2:30pm ahead of kick-off.

Will the club’s retail be on-site on Saturday?

Yes, we will have retail stock available in the Family Zone from 1:30pm up until kick-off on Saturday.

Products available will include CCFC hats, scarves and other items which are new in stock- including the CCFC Christmas Jumpers and the away shirt!

Remember, you can see the full range of CCFC retail products online at www.ccfcshop.co.uk or in the CCFC Superstore at Gallagher Retail Park, while www.ccfcpersonalisedgifts.co.uk is the new place to go for your customised CCFC presents and treats.

Is the programme available on Saturday?

Yes, our matchday programme PUSB will be available from around the Ricoh Arena on Saturday for £3. As well as being packed with loads of content about the Sky Blues and our opposition Walsall, the 68 page programme includes an exclusive interview with Sky Blues starlet Ryan Haynes. Steve Waggott talks about the need for the club to be at the heart of the community, there are dressing room insights from Jack Finch & Ryan Allsop, plus much more of the news from your club.

I want to go to the Casino before the game- shall I wait until after I’m done there to get my tickets?

If you are going to the casino before the match, we recommend that you buy or collect your tickets from the matchday ticket office before going into the casino. The matchday ticket office is at the old Superstore collection window, so is right next to the casino. By doing this beforehand, it means it will be quicker for you to get through the turnstiles after getting that last quick drink before the match!

Generally, we do advise fans to get the stadium early to help with entrance. Remember; the later you leave it, then the greater the risk of missing kick off – however hard we try to get you in on time! With that in mind, don’t forget that you can use any of the turnstiles around the stadium to get in- not just the ones near to where you are sitting.

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