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iFollow FAQ for CCFC fans in the UK & Ireland - 2020/21

UNDERSTANDING iFOLLOW

What is iFollow?

iFollow is the official streaming service for supporters of EFL Clubs. With live video streaming of matches, audio match commentary, behind the scenes content, newsletters, match highlights and much more, there’s no better way to get closer to your club. If you’ve got access to a desktop, tablet or mobile device then you’ll be able to follow your club. Live match streaming is also available on desktop and using your club’s official app. Get it now from Google Play or Appstore

 

What devices can I use for the iFollow service?

iFollow is available across desktop, mobile and tablet via web browser (e.g. Google Chrome, Safari).

Users wishing to watch via an app will need to download the 'EFL iFollow' app, which is available in the App Store and Google Play Store. There is currently no app available on the Amazon Appstore.

iFollow is not supported on any Smart TV apps or Chromecast.

 

How do I subscribe to iFollow?

To subscribe and look at subscription options click here

 

How much does an iFollow subscription cost?

Audio Season Pass - £45.00

Audio Monthly Pass - £4.49

Audio Match Pass - £2.50

Video Match Pass - £10 (subject to availability)

 

WHAT’S INCLUDED:

When does the match stream start?

For Championship matches, live streams will be available 1 hour before kick-off. These timings apply to those viewing on web, mobile, tablet and app.

 

What games can I watch live in the UK?

All Championship games will be available on iFollow until further notice, with the exception of games chosen by Sky Sports for exclusive broadcast.

Championship Club Season Ticket holders will receive free access to stream all home Championship games on iFollow until further notice, including those chosen by Sky Sports.

 

What commentary will be used on iFollow?

Commentary to accompany games on iFollow is provided by BBC CWR.

 

If I live in the UK or Republic of Ireland and subscribe to iFollow, will I be able to watch games on iFollow when travelling abroad?

If you have a UK Match Pass, you will be able to watch your game whilst travelling abroad. If you wish to purchase a new match pass or an international season pass whilst outside of the UK, please note that you will need a local bank account with a local (non-UK) address.

 

If I have a subscription to watch iFollow, will my club show full replays of matches or only highlights?

Full match replays and highlights will be available on iFollow following the match, subject to holdback restrictions.

 

If I buy a match pass, does this mean I can also access the full match replay or highlights the following day?

Match passes give you access to premium video content associated with that match, including highlights and match replays. Please note that match footage is subject to holdback restrictions.

 

I subscribe monthly/seasonally to receive audio only. If I travel abroad can I still listen to my team’s matches?

Yes, you can listen to the live commentary worldwide.

 

SUBSCRIPTION QUERIES:

I’m travelling abroad - can I still use my subscription to listen/watch?

If you have a UK Match Pass, you will be able to watch your game whilst travelling abroad. If you wish to purchase a new match pass or an international season pass whilst outside of the UK, please note that you will need a local bank account with a local (non-UK) address.

 

Which payment methods are accepted?

All major debit and credit cards are accepted, as well as PayPal.

 

If I sign up for a season pass will it automatically renew after 12 months and will I get notification of this?

Season passes run from the date of purchase to June 30th 2021. Following the completion of the EFL season, users will be notified prior to renewal.

 

What passes are available to buy?

Audio Season Pass - £45.00

Audio Monthly Pass - £4.49

Audio Match Pass - £2.50

Video Match Pass - £10 (subject to availability)

Season ticket holders – Please visit the Championship Club Membership section of our website.

 

Why do fans in the UK and Republic of Ireland not have the same access to iFollow as international fans?

Under the EFL’s existing broadcast agreement with Sky, clubs are unable to offer fans in the UK or Republic of Ireland the same access to iFollow as international fans for all games. Some games available to watch outside of the UK may therefore be unavailable to domestic subscribers.

 

How do I unsubscribe?

If you wish to cancel your iFollow subscription, please email ifollow@efl.com, providing details of your full name, the email address linked to your account and the Club you support. Please note that you will need to cancel your subscription at least 5 days before your payment date to ensure no further charges.