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A guide to Coventry City on social media plus useful hints and tips!

CCFC and Social Media

Coventry City is continuing to engage and interact with supporters via our official Social Media channels. Both Twitter and Facebook are fantastic ways for the club to keep everyone informed, gain feedback and give our supporters live updates as and when news breaks.
Policy for fans:
While Coventry City Football Club welcomes the many positive comments supporting the club, we do appreciate supporters are entitled to comment and criticise where appropriate.
However, tweets and facebook comments which are threatening, abusive, discriminative, insulting or contain obscene language go beyond what is considered ‘fair comment’ - whether aimed at other supporters, the club, its social media or its staff.
As a family club and as part of the local community, if this situation arises we will not hesitate to take appropriate action against the individuals concerned. This may include, for example a temporary ban from using the Facebook page or tweets from that supporter being muted/blocked tempoararily by our account, a permanent ban or the account being reported to the authorities.
How to find us:
Snapchat - ccfcofficial
Matchday Programme
Sky Blues in the Community
Sky Blue Sam
Twitter - @ccfcskybluesam or 
Ryton Grounds Staff
Twitter - @CCFCGrounds
Why Coventry City FC uses Social Media 
At the click of a button we can communicate messages directly to our supporters at home, work or while they are out and about. By following these official accounts, our supporters will have access to the latest news and content from the Sky Blues.
These are the only official Twitter and Facebook sites, so you are ensured to get the correct information you need direct from CCFC.
We also monitor the sites regularly during office hours and on matchdays, so where we can we will respond to any questions and feedback you may have.
Any other accounts are not official and cannot be deemed official comment or information from Coventry City Football Club.
What we post
We will post the latest news and content from the Sky Blues from all areas of the club; matters on and off the field, ticketing, community, commercial, retail - everything which our fans need to know!
Pre match we will post all the buildup and views from the squad and on a matchday, we will keep you informed of what is going in the form of squad lists and match updates- whether the Sky Blues are home or away.
Who updates social media
Staff from the Sky Blues’ Marketing and Communications Department update our social media channels throughout the week and respond to supporters where possible.
The official Facebook and Twitter accounts will provide updates of the key incidents at each match. 
We also encourage you to send us pictures of your matchday buildup and thoughts ahead of the day, and of course post match reaction. We may even feature these in our matchday programmes!
Matchdays - Under 23s
We provide full updates from all Sky Blues home Under 23s matches, as well as all of the post-match reaction.
For Under 23s away games, we will provide the team news plus updates from the host club (subject to updates being provided)
Replying to Fans
With the amount of fans we are currently engaging and interacting with, it is hard sometimes to respond to everyone. Nevertheless, we will always do our best to respond to your questions so we can constantly keep you in the know and engaged with what's happening at CCFC.
There are, however, some occasions where it is not appropriate for the club to give you a response to your question - this may be due to sensitive issues, confidential issues or issues that the Football Club should not comment on. While we respond to questions as quickly as we can, please bear in mind responses will be delayed outside of ‘office hours’ and at weekends - you can contact the appropriate department at the Club here too. 
The hashtags we use on Twitter and Facebook…and why we use them...
A hashtag (#) is a way to categorise your tweet and join in conversations with other followers. The main hashtags we try to use are:
#pusb - This is shorthand for ‘Play Up Sky Blues’. This is taken from the lyrics of the Sky Blue Song, which was written by then Manager Jimmy Hill and Director John Camkin in 1962, and is a phrase often used by Coventry City fans.
#skyblues - This refers to our nickname ‘The Sky Blues’ and the colour of our home kit. We have played in Sky Blue since 1962.
We also use other hashtags depending on the stories which we are publishing.
Likes and retweets
In many cases we can and will retweet you or like your Facebook post. There are, however, some occasions where it is not appropriate for the club to give you a retweet.
Official Coventry City Facebook page guidelines
Our guidelines appear on the ‘About’ section of our Facebook page, and are also shown below:
The Official Coventry City Football Club Facebook page is a place for you to share your Coventry City views and opinions with us and other fans, and for us as a club to communicate directly with you. We appreciate that every fan has their own views and opinions regarding everything to do with the club, and we encourage Sky Blues fans to share their thoughts with us and their fellow supporters.
However, we would like to remind fans that this is a family-friendly page which is accessible to supporters who are under the age of 16. Therefore, any comments posted which include language or content that may be considered as inappropriate, inflammatory, offensive or spam will be moderated and in most cases removed.
CCFC staff monitor the Official Facebook page daily to ensure that this page is a safe, enjoyable and inclusive environment for all Sky Blues supporters.
We would also like to remind everyone that this page is subject to the terms and conditions of Facebook which you can view HERE. If any user feels that there is unwelcome content on our pages, you can notify Facebook’s team of moderators by clicking ‘report’ or e-mailing
Fake Accounts
Any accounts which are believed to be impersonating Coventry City Football Club, its players or its staff in a derogatory or misleading manner may be reported to the relevant Social Media companies, and where neccessary additionally blocked by the Club. 
Twitter accounts of players are personal accounts, and the views expressed are not neccessarily those of Coventry City Football Club.
Senior Staff:
Neither the Coventry City Chairman nor the Chief Executive are on Twitter - accounts claiming to be accounts of either the Chairman or Chief Executive should be treated as fake, and as such may be reported to Twitter if deemed appropriate.
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